Last January, I went to three bridal shops in Vienna hoping to try on dresses I liked online. The three shops were very different in terms of customer service so I’ve decided to review each one.
Before I start the review, I want to mention that for a small girl like me (5’1) most of the sample gowns were too large and too long. They needed a lot of pins to make it look nice on me. Thus I didn’t bother to try on body fitting mermaid gowns. Most of the sample gowns were in size Eu40-42 while I’m Eu32-34.
This one was the easiest shop to find. Take U1 and stop at Karlsplatz then walk for 5-10 minutes to reach the shop. They don’t respond to email at all, better call them instead. You don’t need an appointment to visit the shop. Out of all the shops I went too this was the smallest. Their website was quite misleading. They uploaded all the pictures of the current collection of San Patrick, La Sposa, White One etc. but not all were available.
This was the shop I didn’t want to go back to. It was an ok experience but not entirely pleasant.
This bridal shop accepts walk-in customers. The ladies I talked to was more accommodating than the previous shop. And they were very helpful. They let me go around the shop and pick the gowns that I would like to try on. Only I hope they provided me with more assistance on picking which gowns to try on. They also carry the usual Pronovias line.
This shop allows customers to take pictures.
Sposa Wien won in customer service department. First, they respond fast to emails. Second, their website is better because you can already choose which dresses you want to try on. By the time you arrive for your appointment, they already have an idea of what you want. Third, they offer beverages for free. And last, they allow picture taking.
The dressing room was a lot better than the first two shops. You get your own area with your family/friends. However, it is a pity you don’t get to see all the dresses they have. It is hidden away from the customers. The assistant gladly pulled dresses she thought I might like and she didn’t disappoint. And also I found out that the dresses on their site was an incomplete list.
One last thing before I end this blog, the prices for the gowns (mostly the Pronovias line) aren’t bad. I think Atelier Pronovias is the most expensive while White One Barcelona is the least. San Patrick is more expensive than White One but for only one or two hundreds. (It also depends on the gown) Most of the dresses I liked was in the 1k-2k€ range.